What does this privacy policy cover?

This privacy policy covers the processing of information that we collect when you access or use our websites or services, or engage with us in any way. We collect various types of information, including information that identifies you as an individual further as personal information, as further explained below.

What information does SILKIE collect?

The information you provide to us.

When you use our website to place an order, upload, install, and log into our extensions, we collect personal information that you provide to us. This can include your name, address, email address, company name, job title, phone number, information about what operating system you use, the number of employees in the company, if relevant.

Information we automatically collect

When you use our website, we collect information using cookies and other similar technologies, which may involve saving cookies to users' computers. We gather specific information related to your device, such as your device's IP address, the referring website, the pages your device visited, and the time your device visited our website.

How do we use the information?

We use the information we collect via our website for a range of reasons including:

• creating contact and company records in our CRM system;
• providing, ensuring, and maintaining the best user experience for our clients;
• processing and completing transactions, as well as sending related information such as transaction confirmations and invoices;
• managing the use of our services by clients, such as responding to inquiries and comments, and providing customer service and support;
• investigating and preventing fraudulent activities, unauthorized access to our services, and other unlawful actions.
• for any other purposes that we notify clients about.

We use the information collected through our website:

• to facilitate a subscription purchase;